Privacy Policy

This Privacy Policy explains how InfraInnov Consultancy Ltd ("InfraInnov", "we", "us") collects, uses, stores, and protects personal information submitted through this website and in connection with IT consultancy enquiries.

InfraInnov Consultancy Ltd is registered in England and Wales. Company number: 17342652. Registered office: 4, Midanbury Lane, Southampton, SO18 4HP, United Kingdom.

Who We Are

InfraInnov Consultancy Ltd is an information technology consultancy company. We act as the data controller for personal information collected through this website and our consultancy enquiry process.

What Information We Collect

We collect personal information that you voluntarily provide when you:

• Complete the IT Consultation enquiry form
• Submit a contact form enquiry
• Contact us directly by email

Information collected through the IT Consultation form may include:

• Full name and company name
• Email address
• Telephone number (where voluntarily provided)
• Business type and description
• Current IT challenge and consultancy service requirement
• Number of users (approximate, where provided)
• Current systems, platforms, and hosting arrangements
• Cloud usage information
• Key supplier names
• Security and compliance concerns (as voluntarily described)
• Project urgency and timeline information
• Desired outcomes and objectives
• Budget guidance (where voluntarily provided)
• Additional notes and context
• Technical system information where voluntarily provided

Information collected through the contact form includes: name, company name, email address, subject, and message content.

How We Use Your Information

We use the information you provide to:

• Review and respond to IT consultancy enquiries
• Assess whether and how consultancy can support your requirements
• Communicate with you about your enquiry by email or telephone (if provided)
• Maintain records of consultancy enquiries and communications
• Manage our consultancy business

We do not use your personal information for marketing purposes without your explicit consent. We do not sell, share, or transfer your personal information to third parties for marketing purposes.

Legal Basis for Processing

We process your personal information on the basis of:

• Consent — where you have provided explicit consent by submitting an enquiry form
• Legitimate interests — to respond to enquiries and manage our consultancy business
• Pre-contractual steps — where processing is necessary to take steps at your request prior to entering a consultancy agreement

Data Retention

We retain personal information submitted through enquiry forms and email communications for a reasonable period necessary to manage consultancy relationships, respond to enquiries, and maintain business records. Where consultancy does not proceed, enquiry data is retained for a limited period and then deleted or anonymised.

Where a consultancy engagement proceeds, associated communications and records are retained for the period required to manage the engagement and comply with applicable legal and accounting obligations.

Cookies and Analytics

This website uses essential cookies necessary for the website to function. With your consent, we may use analytics cookies to understand how visitors use the site and improve our content.

Analytics cookies are not loaded before consent is given. You can manage your cookie preferences at any time. See our Cookie Policy for full details.

Security

We take reasonable measures to protect personal information submitted through this website. However, no website or internet transmission is completely secure. We cannot guarantee the security of information transmitted to us electronically.

Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information (where applicable)
• Object to processing of your personal information
• Request restriction of processing in certain circumstances
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you are concerned about how your personal information is handled.

Third-Party Services

This website may use third-party services for form handling, analytics, or hosting. Where third-party services process personal information on our behalf, appropriate data processing arrangements are maintained.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be reflected by an updated date on this page. We recommend checking this page periodically.

Contact

For privacy enquiries or to exercise your data protection rights, please contact:

InfraInnov Consultancy Ltd
Email: [email protected]
4, Midanbury Lane, Southampton, SO18 4HP, United Kingdom